The work behind the results.
From uncovering why orders needed constant correction to connecting the systems behind business growth, these projects show the problems we've worked on and what followed.
Selected work.
FEATURED 01
Nine in ten orders needed correcting.
Online vehicle retailer A sales process that looked straightforward on paper was absorbing hours of manual correction. The investigation traced the problem through handoffs, missing customer context and dependence on managers, informing a 100-day improvement plan. FEATURED 02
Read the investigationThe systems behind a £1m first year.
UK office furniture startup Commercial positioning, acquisition campaigns and CRM infrastructure formed part of the work behind a startup that exceeded £1m in first-year revenue. FEATURED 03
Read the projectFrom manual enrolment to connected delivery.
Create PT Enrolment, payments, learning access and communications were connected to support a training business reaching learners across the UK and internationally.
Read the project
More problems worth understanding.
Three teams. Three versions of onboarding.
We Are HA A cross-team workshop exposed gaps in responsibilities and handoffs that no single department could see alone. The findings informed a redesigned onboarding process and improvement priorities.
Read the investigationWhen incentives pull the process apart.
B2B technology reseller The official sales journey missed how competing targets and poor CRM visibility affected handovers. The findings informed changes to the sales and marketing process, incentives and system requirements. Small-print clarification, displayed once below the case studies: These examples include founder-led projects and investigations completed before the current WorkflowMind software platform. Outcomes are described in the context of each project.
Read the investigation
What's holding your business back?
Some clients need to understand the problem. Others already have a change to make. We can help with both.