Understand the work before you change it.
The WorkflowMind Method is a practical way to investigate an operational question before making a change. It underpins our Operational Diagnostics, Practitioner Training and software.
Try the Method on your question →The Four Steps
Question
What are you actually trying to decide?
Start with the decision in front of you. What do you need to understand before you hire, automate, change a system or redesign the work?
Reality
How does the work actually happen?
Talk to the people closest to the work. Capture what really happens, including the workarounds, exceptions and judgement the documented process may miss.
Evidence
What sits behind it?
Connect what you learn to people, systems, time, frequency, workload and cost so the picture can be checked rather than assumed.
Decision
What deserves attention?
Use the evidence to decide what deserves attention and whether the answer is capacity, process, systems, automation or something else.
A method, made practical by software.
The Method structures the investigation. WorkflowMind gives you one place to capture conversations, build the operational picture, connect the evidence and analyse what you find.
The method in real operations
Read how people’s accounts of the work, once connected, showed a different reality from the documented process.