Know what needs to change before you commit.
Thinking about hiring, automation or replacing a system? We investigate what's actually causing the problem, so you can put your money into the changes that will make a difference.
Free 15-minute introductory conversation. Decision Reviews start at £750 + VAT.
Three ways to get to the right decision.
Operational Decision Review
£750 + VAT
A 90-minute founder-led session when you need to challenge an assumption, frame a decision or decide what needs investigating.
- A focused discussion of the decision, risks and options.
- Challenge to the assumptions behind the proposed change.
- A one-page Decision Brief with recommended next steps.
- Review of up to two relevant process documents before the session.
Core Operational Diagnostic
£2,950 + VAT
A two-week investigation of one operational question across one or two related workflows.
- Walkthroughs with 4 to 5 people involved in the work.
- Current-state mapping and review of relevant evidence.
- Findings, improvement options and an executive readout.
- 12 months of WorkflowMind workspace access.
Enterprise Diagnostic
£5,950 + VAT
A three-week investigation where the problem runs across teams, workflows or connected decisions.
- Up to 12 one-hour participant walkthroughs.
- Cross-functional mapping and evidence review.
- A written findings report and prioritised roadmap.
- Leadership readout and 12 months of workspace access.
- Up to three connected questions across three to five workflows.
Full fee credit towards Core
Book a Core Diagnostic within 30 days of your Decision Review session and we deduct the full £750 fee from the £2,950 Core price. The remaining Core fee is £2,200 + VAT. This credit does not apply to Enterprise Diagnostics or implementation work.
We look at the work people actually do.
An org chart tells you who is responsible. A procedure tells you what's supposed to happen. Neither necessarily shows how an order gets corrected, where a handover fails or why a manager has to step in.
We speak to the people involved and examine the systems and documents they use. WorkflowMind helps connect those accounts into editable maps, with important details linked to the source.
Where people disagree, we don't flatten the differences into a neat diagram. We investigate them.
Leave knowing what deserves attention first.
We connect the operational picture to the decision you're facing.
Where the work gets stuck.
Identify delays, rework, unclear responsibilities and dependencies.
What it's costing.
Examine repeated effort, workload, waiting and cost where the evidence supports an estimate.
What could change.
Compare improvements to the process, existing systems, automation or capacity.
What still needs checking.
Make assumptions and uncertainties visible before the business commits.
When nine in ten orders need correcting, a new tool isn't the first answer.
At a vehicle retailer, the documented sales process looked straightforward. The investigation found widespread manual corrections, weak handoffs and reliance on managers to keep work moving.
The findings informed a prioritised 100-day improvement plan.
Recommendations you can use, whoever delivers them.
Sometimes the answer is better configuration, clearer responsibilities or changes to an existing workflow. Sometimes a new integration, automation or application makes sense.
You receive a reasoned recommendation, with the evidence and trade-offs behind it. We can help implement suitable changes, but there's no obligation to use us. You can take the findings to your own team or an existing supplier.
Keep the knowledge inside the business.
Core and Enterprise Diagnostics include 12 months of access to the WorkflowMind workspace created during the engagement. Your team can review the process maps, evidence, procedures and findings after the work is complete.
Continuation after the included access period is optional, currently £39/month or £390/year + VAT under the applicable service agreement.
Common questions.
How much time will our team need?
For a Core Diagnostic, plan for one-hour walkthroughs with 4 to 5 relevant people plus a leadership findings session. Enterprise work can include up to 12 one-hour walkthroughs. We'll agree the schedule and documents needed before starting.
What's the difference between the Decision Review and a Diagnostic?
The Review helps you clarify the decision and decide what to test. A Diagnostic examines the work itself, gathers evidence and produces findings and recommendations.
Will you tell us if automation isn't worth it?
Yes. We assess the options against the problem. That can mean improving an existing system, changing a process, hiring, delaying an investment or choosing not to automate.
Can you implement the changes afterwards?
Where appropriate, yes. Implementation is a separate engagement with its own scope, costs and responsibilities. You're free to use another supplier.
Do we have to keep paying for the software?
No. Core and Enterprise include 12 months of workspace access. Renewal is optional after all included access periods end. Any separately agreed advisory retainer terms are confirmed in your service agreement.
What decision is sitting on your desk?
Tell us what's happening, what you've already tried and what you're considering. We'll recommend a Review or Diagnostic only if it's the right way to help.