Before you change the work, understand how it really works.
A WorkflowMind Operational Diagnostic starts with the people closest to the work. We capture what really happens, connect it to systems, time, workload and cost, and give you the evidence to decide what should happen next.
£2,950 + VAT · Includes 12 months of WorkflowMind
What are you trying to decide?
Should we add another person?
What will this new system break?
Why is this process creating so much work?
How should these teams operate after integration?
Start with the decision. We investigate the work behind it.
Discuss an Operational Diagnostic →
Led personally by WorkflowMind’s founder.
Devon leads the Diagnostic from the initial question through the conversations with your team, the analysis and the final findings.
Devon: Founder, WorkflowMind
Discuss an Operational Diagnostic →Start with the question, not the whole business.
You do not need to map your entire organisation. We focus on the work that matters to the decision you are trying to make.
Typically, that means 1 to 2 related workflows and 4 to 5 conversations with the people doing the work.
Question
Agree the decision you need better evidence to make.
Reality
Talk to the people doing the work and capture what actually happens, including the workarounds, exceptions and judgement that documentation misses.
Evidence
Connect what we learn to systems, time, frequency, workload and cost.
Decision
Use the evidence to understand what needs attention and what should happen next.
Different changes need different evidence.
The same approach can support very different decisions. What we investigate depends on the change you are considering, and the answer is not predetermined.
- Adding capacity
- Where time is going, how workload is distributed and whether the pressure comes from volume, rework or dependencies. Sometimes the answer is another person. Sometimes it is not.
- Introducing AI or automation
- Which work is frequent, effortful and rule-based enough to change, what depends on human judgement and what needs fixing before anything is automated.
- Implementing or replacing technology
- What the new system must support, which roles, handoffs and workarounds depend on the current one and what else the change will affect.
- Redesigning how work gets done
- Where delay, repeated work and cost are really created, and whether the process, the system or the way responsibility is shared needs to change.
- Integrating or standardising operations
- Where different teams do equivalent work differently, which differences matter and what a shared way of working would need to account for.
You leave with evidence from the work itself, not just opinions about what might be happening.
What you leave with.
A working picture of the operation, not a report that disappears into a folder.
You get a structured view of the area we investigated, including:
Every Operational Diagnostic includes 12 months of WorkflowMind to keep that evidence useful. After the included year, continue on a Business subscription.
- The workflows
- How the work actually happens, including the workarounds and exceptions people rely on.
- The workload
- Where effort is being consumed and how work is distributed.
- The cost
- What the work and individual activities are costing the business.
- The constraints
- Where bottlenecks, handoffs, dependencies and unnecessary work are creating pressure.
- The opportunities
- Where work could potentially be removed, redesigned, reallocated or automated.
- The implications
- What the change you are considering is likely to affect across people, systems and teams.
- The evidence
- A clear basis for deciding what should change.
Facing change repeatedly?
Practitioner Training teaches your team to run this kind of operational discovery themselves, using the WorkflowMind Method and platform.
Start with the decision you need to make.
Tell us what’s happening and what you’re trying to decide. We’ll establish whether an Operational Diagnostic is the right way to investigate it and what we would need to look at.
Have recurring operational questions? Build the capability inside your team. Explore Practitioner Training →